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  • Joshua Taylor

Marketing and Patient Care in Healthcare: Bringing Them in the Door Is One Thing

In the healthcare industry, marketing strategies such as PPC and social media are vital tools to attract new patients. Yet, while these methods can effectively bring patients through the door, retaining them is a wholly different challenge that relies heavily on quality patient care. Here's a look at how marketing and patient care must work in tandem to create lasting success in healthcare.



Marketing can bring patients through the door, but how do you keep them?

1. Marketing's Role in Attraction

In a competitive healthcare market, PPC and social media are powerful tools to raise awareness of a provider's services and specialties. These marketing strategies are designed to reach targeted audiences, effectively bringing patients in the door. However, once that initial connection is made, the patient's ongoing experience takes center stage.


2. Quality Care for Retention

According to studies, nearly half of patients who are unsatisfied with their care switch providers within a year. While marketing can introduce patients to a healthcare provider, retention relies on the quality of care they receive. Building trust, providing excellent service, and ensuring patient satisfaction are crucial factors in keeping them.


3. The Symbiotic Relationship of Marketing and Care

Marketing and quality care are not mutually exclusive but rather work together to create a complete patient experience. PPC and social media campaigns might highlight a provider's state-of-the-art facilities or experienced staff, but these promises must be fulfilled through exceptional care, which in turn supports the marketing message.


4. Measuring Success Beyond Initial Attraction

While the success of a PPC or social media campaign can be measured by the number of new patients, the real success lies in their continued patronage. Satisfaction surveys, follow-up appointments, and long-term health outcomes become valuable metrics in understanding the full patient experience.


5. Ethical Considerations and Transparency

Transparency is key in the balance between marketing and patient care. While advertising efforts can make bold claims, they must be backed up by real experiences within the healthcare facility. Ensuring that marketing messages align with actual patient care prevents potential ethical dilemmas and ensures an authentic patient experience.


Marketing, particularly through PPC and social media, plays an essential role in attracting patients in today's healthcare industry. But the real work begins once the patient walks through the door. Retention and long-term success lie in the quality of care, empathy, and trust built between the patient and provider.


The synergy of innovative marketing and exceptional patient care creates a fulfilling patient experience, strengthening the provider's reputation, and fostering loyalty. Healthcare providers must recognize that while marketing can make the introduction, the quality of care cements the relationship.


In the complex interplay of attraction and retention, healthcare providers must ensure that their marketing messages are not just promises but commitments. Only by delivering on those commitments with outstanding patient care can providers hope to keep the patients they have worked so hard to attract.

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